FAQs: ChoicePro Discontinuation
Updated

Why is ChoicePro being discontinued? 

We have made the difficult decision to discontinue a number of BookingSuite products, including ChoicePro, and RateIntelligence. 

After 7 years of being a preferred vendor to drive direct bookings for Choice hotels we are ending our business agreement. Therefore, the cooperation between Choice Hotels and BookingSuite as a certified vendor will be stopped.

When will ChoicePro be discontinued? 

ChoicePro will be discontinued on 30 November 2020.

Will I still be charged for ChoicePro? 

Yes. Your monthly subscription fee will continue until 30 November 2020, or until the date your ChoicePro contract is cancelled by you beforehand.

How can I cancel my ChoicePro contract?

For the steps on how to cancel your ChoicePro product, please click here

Will I still have support until BookingButton is discontinued?

The ChoicePro Help Center remains available until 30 November 2020. In addition to our regular help center articles, we have developed all the necessary content to assist you during this transition. 

For specific questions about your product, we advise you to reach out through your dedicated support channel: bookingsuite.choice@booking.com

Where can I find a suitable alternative?

Due to the large variety of partners that we cater to and given their different business needs, we are not recommending any specific product alternative.

Can I still receive reservations? 

Yes. You will still be able to receive reservations through your ChoicePro website as long as your website is active (ultimately until 30 November 2020).

What will happen to my content? 

Your content will remain on the platform until you cancel your contract (or ultimately until 30 November 2020). After this you will no longer be able to access your back office. 

To make this transition easier, you can follow these steps to download a backup of your website content from your back office or from your Marketplace/App Store.  

Can I still edit my content and publish changes? 

Yes, you will be able to edit your website content while your ChoicePro product is live, and up until the discontinuation date on 30 November 2020.

How can I transfer my content to a new platform?

You will have plenty of time to copy your content into a new platform, as your back office and website will remain accessible until 30 November 2020. To prepare for this transition we advise you to: 

Can I use my existing custom domain name for a new website?

If your website has a custom domain name, it would have been registered either by you directly or by BookingSuite, and can be used for any website outside of the ChoicePro platform. Once your new website is ready in a new platform, you will have to update your domain name’s DNS records accordingly. If you need support with this, please contact your domain name provider directly. 

For more details on whether you can keep your domain name, please check this article

I don’t know who my domain name provider is. How can I find this out? 

Please go to who.is or icann.org, insert your website address, and check under ‘Registrar Info’ who your domain name owner is. Check this article for more information: How to identify my domain name provider

BookingSuite registered a domain name for me. How can I request a domain name transfer from BookingSuite? 

If BookingSuite is the owner of your custom domain name, you should have received an email with a domain name transfer code (otherwise known as EPP code). This unique code will allow you to claim ownership of your domain name. 

For more details on domain name transfers, please check this article

Are there any costs for the domain name transfer? 

BookingSuite will not charge any costs for the domain name transfer. However, you will be responsible for any costs associated with the new hosting and the renewal of the domain name subscription when it expires. For specific details, please reach out to your preferred domain name provider directly. 

How will my current website’s Google ranking and SEO be affected if I have to work with a new website provider?

While search engine ranking is influenced by hundreds of possible variables, moving a website to another platform could cause a drop in ranking temporarily, which is why it’s recommended that 301 redirects are done on your new website. A 301 redirect tells search engines that a page from your old website should go to the corresponding page on your new website. Your new website provider can help you out with this process. Other SEO suggestions can be found here at our ChoicePro offboarding checklist.